68 Frequently Asked Questions
Everything You Need to Know
Find answers about the Behavioural Safety Diagnostic, pricing, accreditation, AI insights, and more.
The Behavioural Safety Diagnostic is a 51-question survey instrument that measures safety culture across 12 scientifically validated domains. It uses a 5-point Likert scale (Strongly Disagree to Strongly Agree) to capture employee perceptions of safety behaviours, leadership, communication, and systemic factors. The results help organisations identify root causes of unsafe behaviour and develop targeted interventions.
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This platform is designed for independent safety consultants and consultancy firms who advise organisations on health, safety, and behavioural improvement. Consultants use the platform to deploy surveys to their clients' workforces, analyse results, generate AI-powered insights, and produce professional reports.
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The 12 domains are: (1) Personal Responsibility & Accountability, (2) Safety Leadership, (3) Psychological Safety & Speak-Up Culture, (4) Hazard Awareness & Risk Perception, (5) Safe Work Practices & Procedures, (6) Learning, Improving & Incident Learning, (7) Recognition, Feedback & Reinforcement, (8) Communication & Engagement, (9) Empowerment & Ownership, (10) Environment & System Barriers, (11) Leadership & Management Commitment, and (12) Safety Outcomes. Each domain measures a distinct aspect of safety culture.
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Yes. The 51-question instrument is grounded in established behavioural safety research, including models from Geller's Total Safety Culture, Reason's Swiss Cheese Model, Bandura's Social Learning Theory, and the HSE's safety climate assessment framework. The domains align with ISO 45001, UK Health and Safety at Work Act 1974, and Management of Health and Safety at Work Regulations 1999.
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The Demo Showcase is a tab on your Dashboard that lets you preview every survey and audit template with pre-generated synthetic results. Each of the 16 templates (6 employee surveys + 9 consultant audits + Pulse Check) is available with two options: 'With AI Insights' (showing full AI-generated analysis, action plans, and recommendations) and 'Without AI' (showing the knowledge-base-powered action plan that the consultant can edit). AI Insights are included with every paid survey. It's a great way to see what your clients will receive before commissioning a real survey.
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The Sales Brochure is a downloadable PDF you can send to potential clients. It's an 8-page professional document covering: why safety culture matters, how the platform works, what the client receives (standard vs AI premium reports), sample domain results with RAG ratings, all 16 available templates, pricing tiers, and a call-to-action. Download it from the button next to the Dashboard/Demo Showcase tabs.
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The AI Chat Assistant is a floating chat widget available on every consultant page (the orange bubble in the bottom-right corner). It knows about all platform features, pricing, workflows, and pages. Ask it questions like 'How do I deploy a survey?', 'Explain pricing tiers', or 'What are AI Insights?' and get instant answers. It's powered by AI and restricted to platform-related questions only.
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Your command centre - a customisable layout showing KPIs (revenue, responses, surveys, clients), analytics charts, survey tracker, smart insights, consultant score, and quick actions. Click 'Customise Dashboard' in the top bar to show/hide widgets and personalise your view.
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Messaging is threaded by client - select a client on the left to see your conversation history on the right. Send messages in-platform and optionally notify clients by email. Use templates for common messages like invoice reminders or booking confirmations.
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The /consultants page is a public-facing directory of behavioural safety consultants. To get listed, go to Branding & Profile in your sidebar and check 'List me in the public consultant directory'. Fill in your location, specialisms, and bio. Your listing shows your name, accreditation status, location, specialisms, number of surveys completed, and client count. Potential clients can browse the directory to find a consultant near them.
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New consultants see an onboarding checklist on their dashboard with key first steps: set up your profile, add your first client, deploy your first survey, explore the demo showcase, and complete training. Each step links directly to the relevant page. The checklist disappears once you've completed the basics, but it's a great way to get started quickly.
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Yes! We have a Feedback board (under Settings & Support in the sidebar) where you can submit feature requests, suggest improvements, and vote on other consultants' ideas. The most popular ideas get prioritised for development. You can track the status of every request - from New to Planned to Shipped. We actively build what our consultants ask for.
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You can reach us through the Support inbox in your dashboard, or use the Feedback board to report issues. We typically respond within 24 hours. For feature requests and improvement ideas, use the Feedback board so other consultants can vote on them too.
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Still Have Questions?
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